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Features

Complaint System – WasooliPK

Track Complaints, Improve Resolution Speed — Ensure Seamless Service

The Complaint System in WasooliPK is built to help ISPs, cable operators, and sub dealers manage service-related complaints efficiently and transparently. From user complaints like connectivity issues to sub dealer complaints regarding main line faults or distribution-level outages, every report is logged, tracked, and resolved with a proper record. No more untracked issues through calls or WhatsApp. WasooliPK offers a complete, digital complaint-handling process — ensuring nothing is missed, delayed, or ignored.

Key Feature

User Complaint Submission via App

User Complaint Submission via App

Subscribers can log complaints directly from the WasooliPK mobile app, categorized by type — such as "No Internet", "Slow Speed", or "Billing Problem".

Admin Complaint Dashboard

Admin Complaint Dashboard

Admins have full control to view and manage all complaints in a centralized dashboard — with filtering by type, status, date, and assigned staff.

Complaint History in User Profile

Complaint History in User Profile

Each subscriber’s complaint history is stored with dates, details, and resolution notes — helpful for support quality and tracking.

Assign to Field Team for Resolution

Assign to Field Team for Resolution

Admins can assign complaints to recovery officers, technicians, or line men, ensuring faster on-ground action and follow-up.

Sub Dealer Complaint Panel

Sub Dealer Complaint Panel

Sub dealers have a dedicated panel & Mobile App to submit their own service complaints — such as “Main Line Down”, “Low Signal”, or “No Bandwidth”. These are sent to the main dealer/admin for investigation and resolution.

Track Complaint Status in Real-Time

Track Complaint Status in Real-Time

Both users and sub dealers receive updates as complaints move from Pending to In Progress to Resolved — improving transparency.

Resolution Notes & Closure Logs

Resolution Notes & Closure Logs

Each complaint must be closed with a resolution note — ensuring the issue was addressed properly and can be referenced later.

Mobile & Web Access

Mobile & Web Access

Whether you're in the office or on-site, all complaints can be viewed and managed via WasooliPK’s mobile app or web dashboard.

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Why Choose WasooliPK Complaint System?

Unresolved complaints hurt your reputation and cost you users. WasooliPK solves this with a smart complaint system that handles user issues and lets sub dealers report technical faults to the main dealer. With status tracking, access control, and required resolution notes, it ensures fast action, full visibility, and team accountability. Built by Logics Labs, it’s trusted by ISPs and cable operators across Pakistan to cut downtime, keep users happy, and manage support better.